Commercial Credit Adjusters: Here to help

Are you having difficulty collecting receivables?

Perhaps you should ask yourself these questions:

  • Is your customer avoiding contact?
  • Have you received an NSF cheque recently?
  • Are all means of telephone/email contact with your customer now unanswered?

Our company is here to offer expert assistance. Please allow us to introduce ourselves as an approved vendor of Imperial Oil.  (CCA) Commercial Credit Adjusters has been a business partner of Imperial Oil for over 20 years.

We are a full-service Accounts Receivable Management provider focused on helping clients recover past due accounts before they become a bad debt.

CCA provides solutions to organizations across a wide range of industries including oil and gas, agriculture, commercial, financial, government, retail, utility and telecommunications. We offer services in both official languages across Canada.

Established in 1991, CCA has grown to become one of the most respected providers of accounts receivable management services in Canada.  Our success can be attributed in a large part to the valuable business relationships we have developed with many prestigious clients throughout the Credit Industry. CCA has set itself apart in the accounts receivable management industry by striking an ideal balance between powerful collection techniques and trusted customer service practices.

For more information on CCA, visit our website at www.cca.ca or contact Joanne McGill in our Marketing Department at 1-866-958-5850 ext 112.

FuelEx: We are getting noticed

“We are breaking down the doors and blowing out the windows.”   Jeff Adams, Account Executive at FuelEx.

FuelEx participated as a Platinum sponsor of the Concrete BC AGM. The Concrete BC Association was formed in 1962 and organizes information and training sessions on a wide range of topics, including basic concrete technology, sustainability, concrete pump operator safety training, and organizational leadership.

Account Executive, Jeff Adams was given the opportunity to take part in the AGM planning committee and coordinate FuelEx’s participation. The FuelEx logo was prominently displayed in a number of ways (both during the event and through pre-event communication) and were also highlighted as a speaker at the event. Jeff was also a speaker at the event.

With an active approach in the association and six appearances on stage, FuelEx has received seven positive leads and continues to drive brand awareness across the province. To continue to communicate its commitment of quality gasoline, diesel and lubricants with an unmatched level of technical knowledge and service, next up are the Vancouver Regional Construction Association Luncheon and the BC Road Builders Association.

Hello from the Operations Advisors

Hello everyone,

Lori Hillyer
Lori Hillyer
Benoit Daigneault
Benoit Daigneault

We are Lori Hillyer and Benoit Daigneault, operations advisors for Imperial (Lori representing the west and Benoit representing the east).

 

Our roles are to support you in your efforts to optimize your business in operations and in safety at work. We have a number of exciting programs on the go, including our 3 Star Safety Program, the Eyes of the Driver and the highly anticipated Safety Contest.

With more than 25 years of experience and even more in the industry, we are able to provide you with our expertise in several areas such as;

  • Safe work procedures
  • Product quality management
  • Health and Safety Training
  • Methods of control and verification of business
  • Audit / Site Inspection
  • Inventory
  • Best work practices

Please reach out to us if you have any questions about our programs or how we can assist you further. This is only a partial list, just ask us and we will be happy to support you or direct you to the appropriate reference.

Best Regards,

Lori & Ben

Brand Standards Guidelines Updated

The standards for using the Esso oval have been updated and can be found on Esso Delivers at: https://www.essodelivers.ca/branding-standards.php

 

These are minor updates, meant to help with your day to day branding needs. The biggest addition to the document is with small company vehicles. If you have a need that is not addressed in the guidelines, please contact jannell.scott@esso.ca with your requirement.

Did you know that this site is also a repository for the oval in various formats?  If what you need is not on the site or you do not have access, please reach out to Daphne.

Cyber Security affects us all

Below is an article published by Wired Magazine last August and it shows that we all need to be diligent when it comes to safe computer practices. I hope you will take time to read this as it is very relevant and interesting. It reads like something out of a Jason Bourne novel, but it happened to one of the largest shipping companies in the world, Maersk.

The Untold Story Of Notpetya, The Most Devastating Cyberattack In History

Andy Greenberg, August 22, 2018. From Wired.com

It was a perfect sunny summer afternoon in Copenhagen when the world’s largest shipping conglomerate began to lose its mind.

The headquarters of A.P. Møller-Maersk sits beside the breezy, cobblestoned esplanade of Copenhagen’s harbor. A ship’s mast carrying the Danish flag is planted by the building’s northeastern corner, and six stories of blue-tinted windows look out over the water, facing a dock where the Danish royal family parks its yacht. In the building’s basement, employees can browse a corporate gift shop, stocked with Maersk-branded bags and ties, and even a rare Lego model of the company’s gargantuan Triple-E container ship, a vessel roughly as large as the Empire State Building laid on its side, capable of carrying another Empire State Building–sized load of cargo stacked on top of it.

That gift shop also houses a technology help center, a single desk manned by IT troubleshooters next to the shop’s cashier. And on the afternoon of June 27, 2017, confused Maersk staffers began to gather at that help desk in twos and threes, almost all of them carrying laptops. On the machines’ screens were messages in red and black lettering. Some read “repairing file system on C:” with a stark warning not to turn off the computer. Others, more surreally, read “oops, your important files are encrypted” and demanded a payment of $300 worth of bitcoin to decrypt them.

Read the whole article at: https://www.wired.com/story/notpetya-cyberattack-ukraine-russia-code-crashed-the-world/

Take Me Out to The Ball Game

McDougall sales team take customers to a Blue Jay game

McDougall Energy has held another successful customer and prospects appreciation event. This year the event was hosted in a luxury suite at a Toronto Blue Jays game, where the Jays narrowly defeated the Washington Nationals in a nail-biter. What really made the night special was the bringing together and sharing of ideas of such a diverse group of people, from a variety of industries.  Although this event was more about having a good time and building relationships, it was nice to see everybody discussing their unique business challenges and how McDougall Energy has either helped them get to the where they are or where they are going.

Time to brush up on your mental health skills

By Glyn Jones (published in COS magazine – Dec 2017)

 Mental health and psychological safety seem to be the new science impacting the safety world. Workplaces should consider measures that may impact the mental health of workers, and Occupational Health and Security (OHS) professionals need to have a better understanding of mental health and psychological safety.

Mental health is a state of well-being in which a person understands his own abilities, can cope with the normal stresses of life, can work productively and fruitfully and is able to contribute to the community. A “mentally healthy workplace” is one in which mental health promotion is viewed as a strategy used to reduce risk factors associated with the development of mental illness. A “psychologically safe workplace” is one that employs strategies focused on preventing psychological injuries, such as stress-induced emotional conditions. The concept of “psychological safety” involves preventing injury to the mental well-being of the worker.

A psychologically safe workplace is one that promotes employees’ mental well-being and does not harm their mental health through negligence, recklessness or any other intentional manner.

When the demands placed on employees exceed their resources and coping abilities, their mental health will be negatively affected. When work plans are designed that fail to recognize these limitations, the psychological safety of employees is threatened. A psychologically safe workplace is one that is generally free of excessive fear or chronic anxiety and manages factors that may increase this impact. Common challenges that may threaten employee psychological safety and create risk of mental health issues include: working long hours under difficult circumstances, underemployment, poor team and corporate communication, financial difficulties and relationship difficulties at home or at work.

Reprinted with permission.

Tips from Commercial Credit Adjusters Ltd

Are you having difficulty collecting receivables in these tougher economic times?

Perhaps you should ask yourself these questions:

  • Is your customer avoiding contact?
  • Is your customer constantly breaking promises for payment?
  • Have you received an NSF cheque recently?
  • Is your statement and invoices returned…address unknown?
  • Are all means of telephone/email contact with your customer now unanswered?

Our company is here to offer expert assistance. Please allow us to introduce ourselves as an approved vendor of Imperial Oil.  (CCA) Commercial Credit Adjusters has been a business partner of Imperial Oil for over 15 years.

 

We are a full-service Accounts Receivable Management provider focused on helping clients recover past due accounts before they become a bad debt.

CCA provides solutions to organizations across a wide range of industries including Oil & Gas, Agriculture, Commercial, Financial, Government, Retail, Utility and Telecommunications. We offer services in both official languages across Canada.

Established in 1991, CCA has grown to become one of the most respected providers of Accounts Receivable Management Services in Canada.  Our success can be attributed in a large part to the valuable business relationships we have developed with many prestigious clients throughout the Credit Industry. The collaborative relationships built are founded on a philosophy to provide the most effective solutions while safeguarding goodwill between clients and their customers.  CCA has set itself apart in the Accounts Receivable Management industry by striking an ideal balance between powerful collection techniques and trusted customer service practices.

For more information on CCA, visit our website at www.cca.ca or contact Joanne McGill in our Marketing Department at 1-866-958-5850 ext. 112.

Eight Key Elements of Training Programs

Work place training safety manual.

So where to start? Creating an effective When an incident occurs, the corrective action is often training, more training, and still more training. We spend a fortune on training every year and in every industry. The Conference Board of Canada estimates companies spent $800 per employee on staff training in 2014-15. The question remains: If training is the answer, what does an effective training program look like?

Training program involves an eight-step process.

STEP 1: Make a Business Case

Conducting a cost-benefit analysis or developing a formal business case to determine the financial benefit of conducting training is a must.

STEP 2: Develop Objectives and Learning Outcomes

The training objectives and learning outcomes should be aligned with an employee’s position competency profile and, at the high level, with the organization’s business goals and mission.

STEP 3: Develop Content and Instructional Design

The most effective education and training methods for a particular situation need to be used.  This may include classroom instruction, on-line and on the job training, video conferencing, webinars, etc.

STEP 4: Access Internal and External Resources

Delivery of the training can be provided using in-house resources or an external consultant.

STEP 5: Develop Education and Training Materials

The education and training materials developed for the course must be carefully aligned with the objectives and learning outcomes.

STEP 6: Transfer Knowledge, Skills, and Abilities

The learner must have the opportunity to promptly apply the knowledge and skills gained in the workplace and demonstrate new abilities.

STEP 7: Evaluate Effectiveness

That which gets measured gets done. Evaluating the effectiveness of the education and training is critical.

STEP 8: Undertake Continuous Improvement

The findings from the evaluation process need to be used to make meaningful changes to the objectives and learning outcomes, content, and instructional design.

Imperial can help you with training around sales, operations and marketing.  Reach out to your Business Advisor or Operations Advisor for more information.

Imperial’s CEO passionately promotes the energy industry

In his remarks before dinner at the Calgary Petroleum Club, Imperial’s chairman, president and CEO Rich Kruger pulled no punches about the importance of the oil industry to the Canadian economy.

Mr. Kruger talked about our role to provide safe, reliable, affordable and responsible energy to consumers. He went on to explain that the world will need more and more energy to fuel its economy, the standard of living and the quality of life that we take for granted.

Responsible oil sands development

“We’re in a noble profession,” says Imperial CEO Rich Kruger

Mr. Kruger pointed out that technology, patience and perseverance in the Canadian oil sands industry will lead to success. Canadians should be proud of our industry, and not apologize. “I think we’re in a very noble profession. I’m very proud of it.”

 

 

Imperial invests $150 million to $200 million per year in fundamental science and technology – year in and year out – regardless of the price of oil, he explained.

Kruger closed by commenting on the role of branded resellers. Imperial’s strategy, he said, is to do what we do really well, and then, through the reseller and distributor networks, reach customers such that their needs can be met on a reliable and cost-effective basis.

“Thank you for your partnership with us, for your growth plans, for your patience at times,” he said. “I can assure you that you have a partner committed to you, committed to the long-term, and committed to your strengthening your business in the same way we’re committed to our shareholders’ prosperity.”